wadah Platform Privacy Notice
This page describes what we collect when you use wadah and how we keep that data protected. We at wadah take your privacy seriously — every piece of information you share with us, from your login credentials to your payment method, is stored securely and used only for the purposes outlined here. Our commitment is to be transparent about how your account data flows through our platform, who may access it, and what rights you have over it.
When you access wadah on your Android phone, iOS browser, or desktop, you create an account linked to a unique identifier. We collect this information to verify your identity, process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet, and to manage your withdrawals. Our services are available only where local law permits, and we operate under the understanding that you, as the user, are responsible for verifying that your access and use comply with your own jurisdiction's law.
Our privacy policy is built on a simple principle: we only collect what we need, we protect what we collect, and we only share it with third parties when necessary to deliver the service you've requested.
What We Collect on wadah
We collect several categories of data to run our platform. Your account profile includes your name, email address, phone number, and date of birth — this is the foundation of identity verification. When you make a deposit or request a withdrawal, we record the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), the amount, and the timestamp. We do not store your full card or e-wallet credentials; instead, we work with licensed payment processors who handle that sensitive data on our behalf.
We also collect device information: your IP address, browser type, operating system version, and approximate location derived from your IP. This helps us detect fraud, prevent account takeover, and offer you a consistent experience whether you log in from Jakarta, Surabaya, Bandung, or elsewhere in supported regions. When you play football markets during Liga 1 matches or place live-dealer bets, we log the game type, bet amount, outcome, and time — this is necessary to settle your account and honour withdrawal requests.
Cookies and similar tracking technologies are used sparingly. We set a session cookie to keep you logged in during your visit; we do not use third-party tracking cookies. If you clear your browser cache, you will be logged out, and you can re-enter your credentials on your next visit.
How we use your data on wadah
We use your data for five core purposes. First, account administration — we verify your identity, confirm your phone number, and check your KYC documents (national ID, selfie, address proof) to meet regulatory requirements. Second, payment processing — we send your deposit details to our payment partners and your withdrawal request to the relevant bank or e-wallet service. Third, fraud prevention — we analyse patterns in your login behaviour, device changes, and betting activity to catch suspicious activity and protect your account. Fourth, customer support — when you contact us via email or in-app, we retrieve your account history to help you quickly. Fifth, legal compliance — we keep records to meet anti-money-laundering (AML) obligations and respond to lawful requests from authorities in supported jurisdictions.
Third-party processors
Our platform integrates with licensed payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transfers), identity verification services (for KYC checks), and cloud hosting providers. These partners process data on our instruction and are bound by data-protection agreements. Your bank or e-wallet service may also receive your withdrawal request — they will use it solely to transfer funds to your account. We do not grant these partners permission to use your data for their own marketing or analytics.
Your Rights and Our Commitments
You have the right to access your personal data at any time by logging into your wadah account. We provide a downloadable copy of your account history, including all deposits, withdrawals, and game activity, upon written request. You also have the right to correct inaccurate information — if your registered name or phone number is wrong, contact our support team and we will update it.
If you wish to delete your account on wadah, we will close your account and remove your personal data within thirty days, except where we are legally required to retain records (typically seven years for AML compliance in most jurisdictions). Account closure does not affect our ability to honour outstanding withdrawals or respond to regulatory inquiries related to your past activity.
We commit to keeping your data secure. Our servers are encrypted using SSL/TLS protocols; our databases are firewalled and regularly audited. Access to your personal data is restricted to wadah staff on a need-to-know basis, and all support staff sign strict confidentiality agreements. We do not store passwords in plain text — they are hashed and salted. We do not back up your data to unencrypted locations.
Our data retention policy is straightforward. We keep your account and transaction records for as long as your account is active, plus seven years afterwards (to meet regulatory and tax-related obligations). Game logs, login records, and device history are retained for two years. Deleted account data is purged from our live systems within thirty days but may remain in encrypted backup archives for up to one year as a contingency against data loss.
Privacy is not a feature you request — it is a foundation we build into every interaction on wadah.
Contact and updates
If you have questions about this privacy notice or wish to exercise your rights, email our Data Protection Officer at [email protected]. We will respond within fourteen business days. We review and update this policy periodically to reflect changes in how we operate or to comply with evolving legal standards. Material changes will be communicated to you via email or an in-app notification.
This privacy notice was last updated in the current calendar year and applies to all users of wadah services in supported jurisdictions. By using wadah, you accept the terms of this notice.